Technical support
Tier 1/2 desktop support, Windows endpoints, Microsoft Office and Outlook, VPN and connectivity troubleshooting, user accounts, peripherals, incident tracking, escalation, and end-user guidance.
Technical Support • Office Technology • Operations
Practical technical support. Clear communication. Dependable follow-through.
I am a technical support and operations professional with experience across regulated banking, professional services, legal-office administration, and end-user technology support. My work combines methodical troubleshooting, organized records, client and user support, and hands-on office technology.
Based in Cypress, Texas and available to discuss Houston-area or U.S.-remote opportunities.
Professional focus
Technical support with strong operations discipline.
Office technology & operations
Computers, printers, scanners, software, backups, document workflows, confidential records, scheduling, follow-up, bookkeeping support, and day-to-day office coordination.
JSON, APIs & applied AI
Hands-on work with ComfyUI, JSON-based workflow/configuration files, publicly available APIs for practical tasks, and AI-assisted research and document workflows.
How I work
Methodical support, not guesswork.
Understand the real problem before choosing a solution.
Explain technical steps in plain language.
Document accurately and escalate when appropriate.
Protect sensitive information and follow established procedures.
Use AI as an assistant, then review and verify the result.
Looking for a dependable support or operations professional?
Review my experience, technical skills and current project work, then contact me directly.